Price is not the main problem
Your rates sit within the expected range for this service profile.
Service optimisation
Know what
you need
before you buy it.
The expert in your corner—before the supplier is in the room.
Dialled In combines your data, practical AI and category experts to work out what your business should actually be buying, how it should be structured and whether there is a better way.
Take a dose of Truth SerumTRUTH SERUM / SERVICE REVIEW
Let’s talk truth.
Your supplier explains what they sell. We show you what you actually need.
71/ 100
optimisation score
optimisation score
- Pricing
- Broadly competitive
- Service design
- Overspecified
- Best next move
- Buy less before renegotiating
Illustrative output only. Findings depend on the category, available data and expert review.
Why Dialled In
Your suppliers know
their market.
You shouldn’t have to.
Most businesses buy important services without the time, data or category knowledge to challenge the underlying setup.
That can mean negotiating the wrong specification, renewing services nobody uses or accepting a supplier’s language as the only way to frame the decision.
Dialled In sits on your side of the table. We translate invoices, contracts, usage and operational needs into a clear view of what good looks like—then help the right supplier deliver it.
Truth Serum by Dialled In
Less sales pitch.
More truth.
Truth Serum is the diagnostic that turns scattered service information into a practical answer: keep it, tune it or change it.
Scan
Bring together bills, contracts, service schedules, usage records and operational context.
Benchmark
Compare the current setup with relevant market knowledge and genuinely comparable operating needs.
Prescribe
Show what is working, what is wasteful and what should change before price negotiation begins.
Connect
Help brief or select the supplier best placed to deliver the right outcome, in language both sides understand.
A product, not a vague review
A clear answer.
A visible reason.
Proposed workflow · initial categories and evidence sources will be confirmed with pilot partners.
WASTE TRUTH SERUM
Expert review readyWhat the bills are telling us
You are buying too much service
Collection frequency appears higher than the available utilisation evidence supports.
The first move is operational
Separate cardboard at two sites and test a lower collection frequency before tendering.
The prescription
Keep the supplier for now. Run a bounded service-design trial, measure the result, then decide whether a market process is worth the disruption.
Designed to travel across categories
The same question.
Different expert knowledge.
Waste & recycling
Service frequency, container mix, contamination and recovery opportunity.
Energy
Usage profile, tariff structure, demand and practical efficiency opportunities.
Telecommunications
Licences, services, usage, coverage and contract structure.
Security & facilities
Service design, site needs, schedules, technology mix and supplier accountability.
Initial categories are hypotheses, not launched services. Each category requires suitable expertise, evidence and supplier-market understanding.
A business model built around alignment
Paid to improve the decision.
Not to defend the status quo.
Diagnostic fee
A scoped Truth Serum review covering agreed data, sites and service questions.
Optimisation programme
Implementation, supplier briefing and change support where the findings justify action.
Ongoing check-ups
Monitoring and periodic review so service design stays aligned as the business changes.
Commercial terms, supplier participation and any referral or success fees must be disclosed clearly. The customer’s interests and the independence of recommendations come first.
Straight answers
What Dialled In is—and isn’t.
Is this just procurement consulting?
No. The model productises the diagnostic using structured data, repeatable category logic and clear outputs, while keeping expert judgement where it changes the answer.
Is the goal always to change suppliers?
No. Sometimes the right answer is to keep the supplier and change the service. Sometimes no change is justified. A useful review should be able to say so.
Will AI make the recommendation?
AI can help organise evidence, identify patterns and generate questions. The recommendation must remain explainable, grounded in the available data and reviewed by someone with relevant category knowledge.
How do you stay independent?
Any supplier relationships, commissions or referral arrangements must be disclosed. Pilot terms will define how advice is paid for and how conflicts are managed.
Seeking pilot partners
Have your suppliers
talking your language.
Bring one service category, a real set of bills or contracts and a question you need answered. We’ll shape a bounded Truth Serum pilot around it.
We’ll agree the scope, evidence, category expertise, responsibilities and success measures before starting. Please don’t send confidential documents in an initial enquiry.
Discuss a Dialled In pilot